Returns Page:Welcome to OutletPC.com. Let us help you achieve all your pc parts & system building dreams. We want you to get in touch with us for any questions, comments, concerns, and suggestions you may have.
Click Here For Our RMA (Returns) Page
OutletPC has been online since 2001.
We've been a pioneer in online shopping for over a decade and have grown our catalog into a full selection of all the computer hardware you want while maintaining our Outlet store prices. We have won a number of awards over the years -including being named a ResellerRatings.com Elite Customer Service award winner - an independent review site where customers can rate online merchants for price, service and support. We're partners with AMD and Intel and many of the other major manufacturers in the industry so you know our products are backed by manufacturer warranties in addition to OutletPC's industry leading support team. Our website has also been listed as one of the top 100 sites in the world for hardware and technology. Some of our partners include: AMD, nVidia, Asus, MSI, Gigabyte, Arctic Silver, Western Digital, Seagate, and more!
All parts on the OutletPC.com website have the condition stated on the item page. While most of our items are new, we do also specialize in Used / Refurbished products as well so always remember to check the item pages. Refurbished items will explicitly state this on those pages. If we show a picture of a Retail Box, generally the product is a Retail Box Product. The last line of the description will typically specify whether the product is Retail Box or OEM. Most products, whether retail or OEM, come complete with the necessary cables, drivers, or manuals, so it's ready to run upon once you receive your shipment.
OutletPC offers you a variety of choices to meet your computers needs. Whether you want the ease of purchasing a pre-configured desktop system to meet your needs, or want to configure the system yourself, we give you the flexibility. Here's a look at our different choices:
Desktop systems - we offer a multitude of desktop systems ranging from $300 for a fully internet-ready system with keyboard, mouse, and speakers to high-end gaming systems for upwards of $1000.
Servers - AMD and Intel-based servers are available .
Workstations - AMD and Intel-based workstations for networking in your home or office.
Custom systems - use our on-line custom configurator to build your dream machine.
Our pride, focus and commitment allow us to provide our customers with the very best quality computer, today and in the future. Each computer is run through a rigorous array of tests, including a 48-72 hour burn-in diagnostic period for full compatibility. We also load all of the latest drivers. Our team of experienced technicians are A+ Certified
All items listed on OutletPC.com are in stock, unless otherwise indicated. From time to time, we might have a run on a particular item causing a shortage. Our online status inquiry form gives you the ability to check on the status of your order at any time. Please allow 24 hours for order processing before checking status.
Outletpc.com accepts all major credit cards, PayPal, and Amazon payments. Your information is collected on a highly-secured site (SSL encryption.) If you want to pay by cashier's check or money order, please contact us and speak with a salesperson. Please Note: For PayPal and Credit Card Orders, your bill-to and ship-to addresses MUST MATCH or be on record with your credit card company or your order WILL BE DELAYED.
We ship to Continental U.S.,Hawaii, Alaska, Canada, Puerto Rico, Guam, and the Virgin Islands via our Saver Shipping options. We also ship worldwide Using Fedex International and USPS Priority services. We offer FedEx Express Saver (3-day service), FedEx Ground (5-7 day service), or FedEx Standard Overnight (1-2 day Service) for Orders in the Continental US Orders to Alaska and Hawaii ship FedEx 2-Day Air Only. Orders shipping to APO/FPO Addresses, Puerto Rico, Guam and the Virgin Islands are via United States Postal Service (USPS) Only. Orders shipping to Canada are via United States Postal Service (USPS) or Fedex Service.
We offer competitive shipping charges. Shipping charges are based on zip code and the weight of package. To find out how much the shipping cost will be: simply select the items you want to buy and add them to your basket (cart) then select the view cart button and you will then see the calculator on the page for freight charges. Just type in your state or country and zip code into the form to get a quote.
Select Items on our website may feature FREE, flat-rate, or reduced shipping charges. "Free Shipping" applies only to items shipped via Saver Shipping method. "Free Shipping" and "reduced" are only available to the continental 48 states.
Taxes and Fees
Orders shipped to or picked up in the state of NV are subject to an 8.1% State of NV sales tax. Orders shipped outside of the state of Nevada may be subject to local & state taxes in your region, however, will not be collected by us. International customers are responsible for all applicable taxes, customs fees, brokerage fees, and any other charges assesd on a shipment after the initial postage. The charge you see in our shopping cart and the charge assessed at the time of purchase may not cover all fees & taxes.
TRACKING YOUR ORDER
When your order has shipped you will receive a tracking number via email. To track your order please visit the applicable website of your carrier. This can include FedEx (Fedex.com), UPS (UPS.com), US Postal System (USPS.com), Ontrac (Ontrac.com), and other carriers. Please contact us if you have any trouble tracking an order.
WARRANTY / RETURNS
Please see our Terms and Conditions page for warranty information and return policy
Education/Government OrdersOutletPC values its government and education business. We ship systems and parts to major institutions across the US, as well as provide services and support. Some of our customers include UCLA, Harvard, Princeton and MIT. We ship thousands of desktop systems, workstations and servers to government and educational facilities around the country. No order is too big or too small.Contact our Education/Government Department
Payment terms: We accept purchase orders for Net terms with a minimum purchase order of $1000. To use a credit card for purchases simply place your order through our website or call/email our sales department.
Military APO OrdersYou may place your order online as normal, however these orders can ONLY be shipped via US Mail (USPS). If you place an order for any other form of mail delivery there may be an additional fee. When you check out you will still see FedEx in the shipping options, but shipment will still be US Mail(USPS).