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CPU/Memory Policy:
CPUs (Processors) and/or Memory
Products are sold on an as-is basis with no warranty implied. All defects
and/or issues related to CPU or Memory products must be directed toward the
manufacturer of the product. For information on warranty coverage please
contact the manufacturer or feel free to contact us prior to purchasing.
Returns for CPUs or Memory products will not be accepted.
General Return Policy:
No direct returns for refund or credit after 30 days from the invoice date. All
returned products must be in original packaging with original accessories,
manuals, etc. in as-new condition. All shipping charges are non-refundable. At
the time an RMA Request form is completed a customer is asked to provide his/her
preference toward an exchange or refund. Please note that this selection is
non-binding and will be confirmed at the discretion of OutletPC. In cases in
which an Exchange is requested and one cannot be provided at the time of the RMA
resolution, a refund will be issued. PLEASE NOTE THAT ALL RETURNED ITEMS MUST HAVE A STORE ISSUED RMA NUMBER.
Returned items without valid RMA numbers will be refused.
OutletPC's
direct item coverage programs are for products purchased directly from
OutletPC.com. Item coverage is issued solely to the original purchaser and
is non-transferable through resale, gifting, or otherwise without permission
from OutletPC. Item coverage assumes that the product purchased
has been properly used and in its intended manner (as to be determined by
OutletPC). Any damage caused by mishandling or improper use will result in
immediate voidance of all said warranty terms. Any damage caused by other
components to a OutletPC issued product will also void warranty terms. By
purchasing from this site, buyer also accepts responsibility for all costs
associated with damage to other components (purchased from OutletPC or
otherwise) by an OutletPC product. OutletPC reserves the right to direct
Warranty claims to the original manufacturers when applicable
Defective Store Returns
(Excluding Laptops):
Defective retail products may be returned in their entirety
(including all parts and bundled software) to us for a refund or exchange during the
first 30 days after the purchase date with an approved RMA. The company issued RMA
information is required and must be placed on any returned packages to assure proper
credit. Shipping charges are always non-refundable and will not be included in
any refund or exchange issuances. Defective replacements will be shipped
only after the
original product is received and adequately tested. Extended delay periods may
come in cases in which an item must be returned to the manufacturer for proper
testing. Please note that opened Software can never be
returned for a refund. All coverage during periods
after the initial 30 days must be handled directly through the respective
manufacturers of the products.
Laptop Warranty / Returns Policy:
Due to product liability and
warranty coverage issues, all laptops, notebooks, netbooks, portables, and mini PCs purchased from OutletPC are
covered directly through the manufacturer ONLY. Laptops / mini PCs may not be
returned to OutletPC for refund, exchange, repair or otherwise. For any
servicing or RMA claims on laptops please contact your product manufacturer for
additional information.
Non-Defective Store Returns:
Non-defective products may NEVER
be returned for credit, refund, or exchange at any time. In cases in which a
non-defective item is returned, at its discretion OutletPC may: (1) Issue a
refund of the purchase price of the item less any restocking, handling, or
damage fees (2) Return the item back to the
purchaser at their cost,
(3) Exchange the item for another. If it is determined that product mishandling
or misuse by the customer has taken place, all warranty terms may be voided. All
non-defective returns or approved returns after 30 days will be subject to a 15%
restocking fee.
LCD Monitors / LCD TVs Returns
Policy:
LCD displays may have cosmetic
imperfections that appear as small bright or dark spots. This is common to all
LCD displays used in products by all vendors and is not specific to any vendor
or brand. Below are the acceptable amounts of "dot defects" for LCD displays
that we sell:
- Total Defects: 8
- Bright or Dark Dots/Spots (random): 4
- Bright or Dark Dots/Spots (2 adjacent): 2
- Bright or Dark Dots/Spots (3 adjacent): 1
Restocking Fee:
Returns not covered by the
defective-item policies stated on this page and acceptable returns received 30
days after the invoice date will be assessed a 15% restocking fee.
Item Page Warranty Information Disclaimer:
Warranty periods expressed or
implied on each individual item page are estimations on expected warranty
periods provided to us directly by item manufacturers or suppliers. Warranty
periods expressed are not guaranteed or secured by OutletPC and are considered null in
instances in which the respective manufacturers/distributors do not honor them.
Please contact the product manufacturers prior to purchasing to obtain full
warranty coverage terms and conditions for a particular product. OutletPC does
not guarantee any products past our stated 30-day Defective Item Policy (see terms
on this page) and maintains no liability for warranties not honored through
manufacturers.
Software Policy:
The Software Policy supersedes any
policy in cases of conflict. Opened software cannot be returned
for credit or exchange. For software warranty coverage please contact the
manufacturers directly.
Sales Tax:
ONLY orders set to ship to the
state of Nevada are subject to sales taxes under all applicable state laws.
Orders set to ship to states and territories outside of the state of Nevada will
not be charged any taxes by OutletPC.com. For out-of-state tax liabilities that
may exist, please contact your local Governmental Tax Agency for more
information.
Product Availability:
The OutletPC website has a dynamic inventory tracking system to check for
current stock availability and status. Occasionally, however, items may fall on
backorder or go out of stock before being removed from our website. In such
cases, OutletPC will make its best attempt to contact the purchasing party and:
(1) Agree upon a replacement for the item and ship off the order, (2)
Backorder the item and ship the remainder of the order, (3) Drop the item from
the order and ship the remainder of the order, (4) Cancel the entire order.
In an effort to speed up the shipment process, certain items may be placed on backorder without the
authorization of the purchasing party. In such an instance, an item
placed on backorder or an otherwise unshipped part of order will not be charged (or
refunded if previously charged). A backorder is retained so long as our
purchasing rotation indicates a chance that the backordered item will return to inventory. Once an item is dropped from our purchasing rotation,
all related backorders will be cancelled. In the case of a backorder, the
backordered item will not be charged/shipped until permission is re-obtained
from the purchasing party.
Shipping/Handling/Cancellation Policy:
Shipping charges are included at the time of purchase for most orders. In cases in which the shipping cannot be calculated immediately (oftentimes our shopping cart will notify you of this) your shipping charge will be calculated and assessed upon shipment.
Shipping fees are always non-refundable. In cases in which a product is
determined to be defective and an exchange is requested, OutletPC will cover
return shipping charges to the customer. In cases in which a product is
determined to be non-defective the customer will be liable for all
return shipping fees. OutletPC and its affiliates reserve the right to refuse
service, terminate any accounts, remove or edit content, or cancel orders at the sole discretion
of its company officials.
In-Transit Item Damage:
All products purchased from
OutletPC are insured and guaranteed against loss, theft, and damage from the
respective shipping companies used for transit. For in-transit damages to
products, replacement and compensation must be obtained through arbitration
directly by the shipping company. OutletPC may not be held responsible for any
damages caused to a product once it leaves our warehouse. For more information,
please contact the carrier insurance company used for the shipment (for UPS call
1-800-PICK-UPS).
Returned/Refused Shipments:
Item returned and refused shipments
are to be handled at the sole discretion of OutletPC. In such instances: (1) the
purchase price item will be refunded less the original shipping amount and an
additional returned shipment fee, or (2) the item will be re-shipped back to the
intended party at their cost.
Account Coverage and Underage
Order Responsibility:
By using the OutletPC site you accept responsibility for all purchases and
activities conducted under your account. To purchase on OutletPC.com you must be the
valid cardholder of the credit card submitted (in the case of a credit card
transaction) and all orders must be set to ship to an address registered with
the card company. Use of the OutletPC site by children under the age of 18 may
only be conducted, with the express permission of a parent or guardian. Usage by
children under the age of 18 directly implies that such permission has been
obtained.
Product Information and
Pictures:
Product descriptions posted on our item pages are for representative purposes
only. OutletPC agrees to make a good-faith attempt at providing the most
accurate and detailed descriptions of all products for sale, however, actual
items may vary slightly. Pictured images are also for representative purposes
only. Actual products may differ from the pictured representations. Warranty
term coverage postings are estimations of the manufacturer warranty coverage
liability. Actual warranty coverage times may vary and must be confirmed at the
responsibility of the consumer. If a product posting or picture does not
coincide with the item to the satisfaction the customer, it is up to the
customer to fill out an RMA request and return the item in like-new condition.
OutletPC reserves the right to cancel an order or to issue a Returned
Merchandise Authorization (RMA) for merchandise that is advertised in error, is
unexpectedly out of stock, does not conform to specifications, or was shipped in
error. OutletPC will also cancel an order if it is deemed to be made in bad
faith or for which we were unable to verify billing information with the credit
card's issuing bank.
Order Status/Tracking:
Upon submitting your order you will receive an automatic confirmation email
with a link to your 'Order-Status' page. Your 'Order-Status' page contains all
current status and shipment tracking information as your order progresses
through our systems. Please retain this email for your records.
Please note that some email clients may split or otherwise break up the
'Order-Status' page link. If you have problems following that link, please
contact us via e-mail and we will provide you with your updated status. For
alternative order tracking please send an email to our contact address and your
status will be sent to you in reply.
Extended Warranty Information:
Select products on the OutletPC.com website are eligible for extended
warranties at the time of purchase. Please note that these warranties cover
hardware replacement parts only (no software, data, or any other coverage is
available). Return item shipping costs (incoming) are the responsibility
of the customer, while the shipping costs on the exchange item (outgoing)
will be covered by OutletPC. Please note that all warranties are
considered VOID without refund if any tampering is found to any of the products.
*Please read entire policy for
details. |
