Defective stick, working key, horrid customer service
I recently went on vacation to see my aging parents. Their computer was old and they wanted a new one, so i offered to save them some money and build and set it up for them one of the days i was there. Assembly went well, bios was working great, and everything was proceeding quickly until i tried to install windows.The usb stick did not work (immediate blue screen upon file load during boot with 00021a, so installation wizard never even started) and i was treated by microsoft to the worst customer service experience i've had in a very long time. Instead of help, i was just informed that i was "doing it wrongly" and any time i didn't immediately respond to him because i was reading his walls of useless text and links, spammed me with messages like "are we done and i can mark this issue resolved?". He obviously cared more about his metrics of resolution time than actual resolution. I wish i'd saved that ticket number; i'll be more careful next time.After wasting most of a day in a defective call queue trying to get to a sensible human who was not following an outdated debugging script (the steps the first guy gave started with something i couldn't even do because the stick was bad and weren't even for windows 10 or desktops and was incompatible with most modern motherboards, despite informing the chat person multiple times was what it was for), i found someone in their call center who realized the issue and led me to an alternate method of getting windows onto the machine with my own usb stick that worked and my key proved valid so the computer is working now. Thank you to that person. You're good at your job and deserve a raise.Since then, i've been bombarded by phone calls and emails from microsoft question if my service was satisfactory. No, it was not, and every time i try to leave this horrible experience in the past, they contact me again question if my issue has been resolved and if i was satisfied with my experience. I filled out their surveys and took their calls, but they won't leave me alone. That's what led to me writing this review.Windows is great and the key did work, but don't buy windows in this form. Use your own usb stick you know works and manually install on there unless you believe yourself more fortunate than i.