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    Returns Request Page (RMA)

    Click Here For Our RMA Form

    NOTE: Submit the form by clicking on the link above and going to our request page.





    For Our Complete Returns Policy Page Please CLICK HERE

    Returns, Refunds, and Restocking Fees:

    OutletPC does not charge restocking fees on defective products or non-defective products (with original packaging and accessories) that are initiated for return during the first 30 days after your invoice date. To file for an RMA / Returns request, please visit https://www.outletpc.com/rma.html and a customer service representative will issue an RMA request number to you: 

    Restocking Fees

    For returns initiated within 30 days of the invoice date:

    Return Reason Restocking Fee
    • Defective items (no fault of customer)

    • Unopened items

    • Opened items with original packaging (see exclusions below)
    0%

    To qualify for our 0% restocking fee all original accessories, documentation, and packaging must be included along with your return. Special orders and purchase orders may have terms that do not qualify under our general restocking fee. 

    All returns must be initiated within 30 days of your invoice date.

    Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse / physical damage from the user may be rejected.

    Shipping charges are non-refundable.

    Exclusions

    All products that have been opened must be returned with the original packaging, accessories, and documentation that you received.

    The following items are not returnable and are covered exclusively under manufacturer warranty (if any):

    • Opened Software: Due to product activation rules, opened physical software, DVDs, and games cannot be returned.
    • Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
    • Custom built computers and servers
    • Select special-order merchandise, or any item indicated on the website as nonreturnable

    RMA Number

    After receiving your RMA number please write it clearly on your return shipping label to receive proper credit for your return and to expedite returns handling processing.