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Returns Request Page (RMA)

Returns Request Page (RMA)

Return Merchandise Authorization Policy and Request Form

Click Here For Our RMA Form

RMA Policy:

NOTE: Submit the form by clicking on the link above and going to our request page.

For Our Complete Returns Policy Page Please CLICK HERE

No direct returns for refund or credit after 30 days from the invoice date. All returned products must be in original packaging with original accessories, manuals, etc. in as-new condition. All shipping charges are non-refundable. At the time an RMA Request form is completed a customer is asked to provide his/her preference toward an exchange or refund. Please note that this selection is non-binding and will be confirmed at the discretion of OutletPC. In cases in which an Exchange is requested and one cannot be provided at the time of the RMA resolution, a refund will be issued. PLEASE NOTE THAT ALL RETURNED ITEMS MUST HAVE A STORE ISSUED RMA NUMBER. Returned items without valid RMA numbers will be refused.

OutletPC's direct item coverage programs are for products purchased directly from  Item coverage is issued solely to the original purchaser and is non-transferable through resale, gifting, or otherwise without permission from OutletPC. Item coverage assumes that the product purchased has been properly used and in its intended manner (as to be determined by OutletPC). Any damage caused by mishandling or improper use will result in immediate voidance of all said warranty terms. Any damage caused by other components to a OutletPC issued product will also void warranty terms. By purchasing from this site, buyer also accepts responsibility for all costs associated with damage to other components (purchased from OutletPC or otherwise) by an OutletPC product.  OutletPC reserves the right to direct Warranty claims to the original manufacturers when applicable.

Please allow 24-48 business hours (M-F, Excluding Holiday Time-Off) processing time for an order to be prepared for shipment. While 99% of orders on the OutletPC website ship the same business day when received before our Cutoff Time, OutletPC does not guarantee same-day shipping on orders. Orders shipped to the State of Nevada are charged sales tax in accordance with local state laws. OutletPC does not process orders on weekends.  The OutletPC order process is FIRM.  Orders may be processed immediately upon placement.  Once an order is charged it can no longer be cancelled or changed.  While we will try our best to accommodate change or cancellation requests, those that are received or processed after an order has been charged will have to be denied.

CPU/Memory Policy:

CPUs (Processors) and/or Memory Products are sold on an as-is basis with no warranty implied.  All defects and/or issues related to CPU or Memory products must be directed toward the manufacturer of the product.  For information on warranty coverage please contact the manufacturer or feel free to contact us prior to purchasing.  Returns for CPUs or Memory products will not be accepted.

Laptop Warranty / Returns Policy:

Due to product liability and warranty coverage issues, all laptops, notebooks, netbooks, portables, and mini PCs purchased from OutletPC are covered directly through the manufacturer ONLY. Laptops / mini PCs may not be returned to OutletPC for refund, exchange, repair or otherwise.  For any servicing or RMA claims on laptops please contact your product manufacturer for additional information.

Combos / Systems / Bundles Returns:

If you wish to return a Combo / System / or Bundle for refund the set must be returned in its entirety under the provisions of the OutletPC Return policy.  Please note that individual components in a bundle / system / or combo (such as software or processors) will still apply toward the specific clauses in the return policy that relates to those classes of products. Individual components of a combo / system / bundle may be returned for Exchange only.

Physical Damage Policy:

Physical damage, improper installation, improper use, or mishandling of a product purchased from OutletPC will result in immediate voidance of your warranty coverage. 

Returns on Items That Qualify For Free or Reduced Shipping:

Items on orders that qualify for 'Free Shipping' or Reduced Shipping costs based on order value or promotion will be assessed an actual shipping charge in the event of an item return. This assessment will be deducted from the refund amount and/or store credit and is separate from any other fees assessed.

Defective Store Returns:

Defective retail products may be returned in their entirety (including all parts and bundled software) to us for a refund or exchange during the first 30 days after the purchase date with an approved RMA. The company issued RMA information is required and must be placed on any returned packages to assure proper credit. Shipping charges are always non-refundable and will not be included in any refund or exchange issuances. Defective replacements will be shipped only after the original product is received and adequately tested. Extended delay periods may come in cases in which an item must be returned to the manufacturer for proper testing. Please note that opened Software can never be returned for a refund. All coverage during periods after the initial 30 days must be handled directly through the respective manufacturers of the products.

Non-Defective Store Returns:

Non-defective products may NEVER be returned for credit, refund, or exchange at any time without written authorization from a company agent. In cases in which a non-defective item is returned, at its discretion OutletPC may: (1) Issue a refund of the purchase price of the item less any restocking, handling, or damage fees (2) Return the item back to the purchaser at their cost, (3) Exchange the item for another. If it is determined that product mishandling or misuse by the customer has taken place, all warranty terms may be voided.

LCD Monitors / LCD TVs Returns Policy:

LCD displays may have cosmetic imperfections that appear as small bright or dark spots. This is common to all LCD displays used in products by all vendors and is not specific to any vendor or brand. Below are the acceptable amounts of "dot defects" for LCD displays that we sell:

- Total Defects: 8
- Bright or Dark Dots/Spots (random): 4
- Bright or Dark Dots/Spots (2 adjacent): 2
- Bright or Dark Dots/Spots (3 adjacent): 1

Restocking Fee:

Returns not covered by the defective-item policies stated on this page and acceptable returns received 30 days after the invoice date will be assessed a 20% restocking fee.

Item Page Warranty Information Disclaimer:

Warranty periods expressed or implied on each individual item page are estimations on expected warranty periods provided to us directly by item manufacturers or suppliers. Warranty periods expressed are not guaranteed or secured by OutletPC and are considered null in instances in which the respective manufacturers/distributors do not honor them. Please contact the product manufacturers prior to purchasing to obtain full warranty coverage terms and conditions for a particular product. OutletPC does not guarantee any products past our stated 30-day Defective Item Policy (see terms on this page) and maintains no liability for warranties not honored through manufacturers.

Software Policy:

The Software Policy supersedes any policy in cases of conflict. Opened software cannot be returned for credit or exchange. For software warranty coverage please contact the manufacturers directly.

Click Here For Our RMA Form